EXCHANGE & RETURN POLICY

EXCHANGE & RETURN POLICY:

We are committed to maintaining the highest quality standards and undertake stringent quality checks and utmost care for all our deliveries. However, customer satisfaction is of paramount importance to us and in the rare instance a customer is not happy with the received order, we extend the exchange option too.

EIGIBILITY FOR EXCHANGE, RETURN & REFUND:

  • All orders at Avacara are NOT eligible for exchange
  • All Orders are ONLY eligible for RETURN & REFUND as per the below criteria:
  • For size not matching to the size selected when the order was placed
  • Where you receive a wrong or damaged product.
  • Only if the original packaging and tags are intact & the product is not used or washed.
  • Only if they have been purchased from our website www.avacarajaipur.com
  • Your purchase will NOT be eligible for RETURN & REFUND in the following cases: Products purchased during sale/on discounts or using voucher/coupon code are not eligible for return or exchange
  • All Made to Order/Customized products are NOT eligible for exchange or Refund.
  • All International orders are not eligible for returns or exchange.
  • All products are handcrafted and handled by humans and hence, certain variations in details or finish are inevitable.
  • We run through multi-level quality checks before dispatching your order.
  • We are transparent about our garment process and materials use and we suggest the customers to properly read the product descriptions and check all the photos before ordering. If required, the customer can also contact us for more information about the product before placing the order.
  • We make sure to showcase the actual colour of the clothing as closely as possible. However, owing to the difference in screen resolution/display settings of the device used by the customer and the camera lights, there may be 10-12% colour difference. So, citing colour differences will not be an eligible criterion for exchange
  • Please contact our customer care team and raise an exchange query for within 48 hours of order delivery. Please call Or WhatsApp us on +91 9799998368, or drop us an email at care@avacarajaipur.com (Subject: Order # - request for cancellation)
  • we do not offer a reverse pick-up facility and the charges of shipping the product are borne by the customer only. In case of exchange requests for receiving wrong or damaged product(s) we can arrange for a reverse pick up. (Address to ship the product is: C/o Avacara, B-44 , Bais Godam, Industrial Area, Jaipur, Rajasthan 302006)
  • Once we receive the product at our warehouse, it is sent to the quality check team where the product undergoes a thorough inspection. After we receive a go-ahead from the quality team, our order processing team will refund the amount to the actual payment source. That was used while placing the order.
  • We will try our best to resolve the concern within 4-5 working days.
  • All disputes shall be governed by and construed in accordance with the laws of Jaipur, Rajasthan, (IN) India

3rd PARTY PURCHASE TERMS:

For Avacara products purchased from third-party retail stores/sites/marketplaces, the customer is requested to contact the respective third-party retail stores/sites/marketplaces.